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ITIL® 4

Within a context of increased digitalisation, characterised by new methods of working, business now have to become more agile. To respond to this, IT Chapter offers organisations support, by helping them to harmonise their digital and physical resources.

Context

Thanks to its ITIL® 4 (Information Technology Infrastructure Library) Foundation offer, the teams of certified experts from our subsidiary provide an operational and flexible base developed to support organisations through their transformation process.

Effectively, this recognised professional certification system offers comprehensive, practical, and tried and tested guidelines for the implementation of a service management system, whilst also providing a shared term glossary for businesses using IT services.

Apside's support

In order to support its clients as they go through the process to obtain the ITIL® 4 certification, IT Chapter offers a 2-day training course, composed of 7 modules.This training is namely targeted at professionals from the digital sector and related fields, who want to familiarise themselves with the initial steps of service management.

The aim of this training is to support/guide professionals through understanding the key concepts of service management, as well as the management framework for ITIL L® 4. In addition, IT Chapter’s specialists offer an enriching learning experience, training participants in ITIL® 4 whilst creating a connection between ITIL® 4 and their own working environment.

ITIL® 4 also provides a global and comprehensive viewpoint, integrating working frameworks such as Lean IT, Agile, and DevOps. The ITIL® 4 Foundation course with IT Chapter delivers training based on the specifications established by AXELOS.

As part of this support, IT Chapter’s certified experts offer you the chance to cover the following focus areas:

Understanding the key concepts of ITIL service management
Understanding the leading principles of ITIL, which can help an organisation to adopt and adapt the management of ITIL services
Understanding the four aspects of ITIL service management
Understanding the objectives and components of the ITIL service value system, and the activities composing the services' value chain, along with their interconnection
Understanding the key concepts of continuous improvement
Introduction to the various ITIL practices and their contribution to value chain activities

Industry

Production engineering

Apside has positioned itself to support its clients with their production engineering and the deployment of tools across the entire industrial life cycle.

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ISC: Industrial Systems Cybersecurity

With its ISC (Industrial Systems Cybersecurity) offer, the Apside Cyber department provides you with support throughout your products' life cycles, securing them and resolving any cybersecurity issues.

Digital learning

Training catalogue

By expanding your company's training offering, you enable your employees to enhance their skills thanks to a catalog of personalized digital learning courses in a training area specific to your organization.

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Digital learning

Training digital transformation

Academy by Apside can help you choose the tools you need to set up a digital academy (distance learning platform or equivalent tool), so you can continue to capitalize on the training systems your organization has put in place.

Industry

Complex and Critical Systems

In an ever-changing world, industrial companies are under increasing pressure to improve efficiency while complying with safety and reliability standards such as D0178, D0254, EN50128, EN9100 associated with the aeronautical sector.

Digital learning

Training coaches

Academy by Apside gives your business experts the essentials of professional training, from design to delivery. This course covers the basics of training and pedagogical engineering, as well as neuropedagogy.

Service

Retail & Luxury Goods

Against a backdrop of digitalization and omnichannel consumption, where the customer experience needs to be totally revisited, Apside offers its support to leaders in the retail and luxury sectors to better meet consumer expectations.

Cloud

Software Testing & Quality

In 2023, at a time when information systems are increasingly complex, and security and confidentiality issues are more pressing than ever, guaranteeing reliable, high-performance software has become essential for all organizations.

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ITIL® 4

Context

Apside's support

Understanding the key concepts of ITIL service management

Understanding the leading principles of ITIL, which can help an organisation to adopt and adapt the management of ITIL services

Understanding the four aspects of ITIL service management

Understanding the objectives and components of the ITIL service value system, and the activities composing the services' value chain, along with their interconnection

Understanding the key concepts of continuous improvement