Brussels

Process Expert

Our Offer
ESN Bruxelles - Apside Bruxelles Belgique

Description of the job offer //

What if you joined Apside Belgium to work on the challenging projects of tomorrow?

ABOUT YOU ?

  • – You’re fascinated by digital solutions and looking for a new challenge within the telco sector
  • And if you have strong communication skills and enjoy working in a team, so…

This Process Expert position is for you!

THE CONTEXT

Excellent service is an asset that our customer wants to play in a highly competitive market environment.
Within CUO-E2E, we strive to meet our customers’ expectations by identifying pain points in our processes and implementing customized solutions. We work on shorter term optimizations, as well as on more long-term supporting applications and process improvements.
We’re looking for ten experienced process experts for the teams in the department End-to-End Customer Journey for Mass Market & Prof Market within Customer Operations. The teams cover one of the following domains: Repair, Provisioning, Product Launch. The process expert focuses on the implementation of short-term structural improvements.
She/He builds a framework for an application that supports agents in handling customer requests and takes first steps towards implementation.

THE MISSION

As a process expert you are responsible for identifying & implementing opportunities to improve the customer experience and internal efficiency in the administrative servicing domain:

– Starting from specific pain points you identify improvement opportunities (both for the customers and for our operational services)

– You organise workshops to gain a better understanding of the problem, analyse potential solutions and formulate a plan of approach for which you obtain the necessary buy-in internally.

– For each initiative you make a business case and you defend your idea towards management.

– You discuss your idea with operational teams and you involve them during the entire implementation phase.

– On a regular basis you give a status update to management

– You are looking for synergies and best practices with other teams within our organisation (e.g. Technical support domain, Administrative servicing prof market,…).

Requirements of the job offer //

YOUR PROFILE :

  • You speak 1 of the following languages fluently: Dutch, French or English
  • You're diplomatic, communicative and you can build bridges where needed.
  • You can communicate complex subjects in a simple and clear way
  • You can prioritize, structure and distinguish the core of side issues
  • You can think both conceptually and very concretely
  • You are result-oriented, analytical, structured and proactive
  • You spontaneously propose new initiatives and substantiate them with detailed arguments
  • You are a team player, both transversely and within your own department
  • Good knowledge of Microsoft office: Excel, PowerPoint, Visio
  • Good knowledge of MicroStrategy or similar reporting tools
  • Experience in telco is an asset

Your
Information

Your carreer is waiting for you!

Our super teams will take care of your super protected informations! ;-)

Apside Recruitment - Florient
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